| Review the answers below to users' most frequently asked questions. These address most of the questions and issues about using EZLegalFile. After reviewing all of the Support pages, if you still have an issue you can report any problems by emailing |
|
General |
|
Q: | How come the court I wish to file in is not available? |
A: |
Currently, 45 of 58 California counties are partnered with EZLegalFile. Some courts have either not...
|
Q: | I try to print or view my forms, but they come up ‘blank’. |
A: |
The EZLegalFile program uses Adobe Reader to view the forms. Sometimes the Adobe Reader program tri...
|
Q: | I’m Receiving “Session Time-out” and/or “Session expired” errors |
A: |
This is a common issue and is typically caused by your computer's settings- you might have cookies o...
|
Q: | What are the next steps after you print forms |
A: |
You will actually need to print your forms and file them physically with the court (unless you are f...
|
Q: | How come I’m not receiving emails? |
A: |
In almost all instances, the reason the e-mails are not arriving to your e-mail account is due to Sp...
|
|
Registration /Login /Updating Profile |
|
Q: | I used the Forgot Password utility and successfully answered the security question, but I haven’t received the e-mail response yet? |
A: |
In almost all instances, the reason the e-mails are not arriving to your e-mail account is due to Sp...
|
Q: | I’m trying to register a new account and it keeps giving me an error to “Select User Type” |
A: |
This is a common issue and is typically caused by your computer's settings- you might have cookies o...
|
|
Accessing your saved information |
|
Q: | Is there a way I can make changes to my completed forms? |
A: |
Perform the following steps to make changes to your Forms...
|
Q: | Is my data saved on the system? |
A: |
There are 2 ways to save your data in EZLegalFile:...
|
Q: | My forms are password protected. What’s the password? |
A: |
Try using your username as your password. ...
|
Q: | Using Save/Retrieve to ‘retrieve’ your data |
A: |
If you have you have used the Save/Retrieve utility to save your data, you can perform the following...
|
Q: | Using Save/Retrieve to ‘save’ your data |
A: |
While in middle of the questionnaire, you can use the Save/Retrieve utility to save your data. Your...
|
|
read more